For the house we got brand new stainless steel Whirlpool fridge, stove and dishwasher; very nice units. The day of delivery was a joke, as the delivery guys didn’t want to come into our driveway so they decide to unwrap the appliances in the middle of the street filled with slush and salt. When we asked them to be more careful they decided to go off about how they don’t have to do this delivery and could go home.
After they left we noticed that the freezer door was scratched and this very sticky tape they use to keep the doors closed wouldn’t come off as Aleen broke a nail trying. Then a week later when we setup the dishwasher and took off the wrapping we saw there was a dent in the door.
We called SEARS to complain and they said a technician would come out to take a look (last week). The morning of we get a call and the guy goes over with me what is wrong and asks if anyone ordered the parts. I said no and he said he might as well order us a new dishwasher door and freezer door. He would call me back to let me know when he would come by to deliver.
Days went by and I heard nothing, so I decided to call SEARS to check-in (on Monday). I was told that the technician was scheduled to come by on Thursday…thanks for the heads up.
Anyhow, he comes today with 2 dishwasher doors, a freezer door and 2 freezer handles! He takes the freezer door off and then realizes the new one ordered doesn’t fit. We noticed that the model they have on their paperwork is different then the model I have, but they don’t have my model number in their system so they can’t order the correct door. Now they had to go directly to Whirlpool to check what should be done.
Even better, both dishwasher doors that were ordered were also defective! One had a dent again, while the other had some glue stain that wouldn’t come off. Like come on now, this is getting to be ridiculous. So now they said they would come back end of next week for the dishwasher door, but no word yet on the freezer door. What a joke.